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Show Notes
Your biggest AI risk may not be adoption, it may be the tools your team is already using.
In this episode, Michael brings on IT and security expert, Brian Kelly, to dig into a growing blind spot for dental practices: “shadow AI.” Even if practice owners are still deciding whether to bring AI into the business, team members may already be using tools like ChatGPT or Claude to rewrite patient emails, polish review responses, summarize notes, or clarify follow-up messages. The problem is that convenience can quickly turn into unintentional data leakage when names, addresses, health details, or other protected information get pasted into public AI tools without anyone realizing the risk.
Brian explains why banning AI outright often backfires and how dental leaders can take a smarter approach. Instead of creating fear or pushing usage underground, he recommends calm conversations, clear policies, and practical ways to verify what’s happening across the practice. You’ll hear how monitoring, guardrails, access controls, audit logs, and human review can help teams benefit from AI without putting patient trust or practice security on the line.
What You'll Learn in This Episode:
- Why “shadow AI” is already showing up inside dental practices.
- How team members may accidentally expose patient information while trying to work faster.
- The hidden risks of using personal AI accounts for work tasks.
- Why strict AI bans can make your practice less secure.
- How to start the AI conversation with your team without creating fear.
- What “trust but verify” looks like in a dental office.
- How network monitoring can reveal AI use on office Wi-Fi.
- Why AI should be treated like any other secure IT system.
- How guardrails and “tripwires” can help stop sensitive data from leaving the practice.
- Why human review still matters before AI-generated work is used.
Listen now to learn how to protect your patients, your team, and your practice before shadow AI becomes a bigger risk.
Sponsors:
Net32: Founded by a dentist, for dentists. Net32 is the leading online marketplace for dental supplies, helping dental and medical professionals save on high-quality products for over 25 years. Start saving today at: https://www.net32.com/dentalmarketer
Guest: Brian Kelly
Check out Brian's Media:
Website: https://automatededge.ai/
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Host: Michael Arias
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