From One Practice to Five: Turning Your Dental Team Into Growth Partners | Dr. Ben Liu

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Show Notes

Growing a practice (or multiple practices) isn’t about working harder; it’s about empowering your people to lead with you.

In this episode, you'll get an insider’s look at how Dr. Ben Liu built SuperKids Pediatric Dentistry into a multi-location success story, all while maintaining a strong focus on patient care and team connection. Dr. Liu shares the mindset shifts and practical systems that helped him step back from micromanaging, empowering his team to deliver standout service and dependable results.

Listen as Dr. Liu breaks down the organizational blueprint that keeps his practices running smoothly, revealing how clear communication, dedicated roles, and robust processes made all the difference—especially during challenging times like the COVID-19 pandemic. From strategic marketing and mastering Google reviews to navigating negative feedback with grace, he offers real-world tactics for sustainable growth. Most importantly, he opens up about finding balance, taking calculated risks, and remembering that true success includes quality time with family and a culture of trust at work.

What You'll Learn in This Episode:

How letting go of perfectionism fuels sustainable business growth
Practical steps to delegate daily operations without sacrificing quality
Building a team culture where ownership and accountability thrive
The critical roles and systems needed for multi-location success
Proven marketing tactics—Google reviews, SEO, social media, and more
How to investigate and resolve negative patient feedback effectively
Tips for polishing your new patient intake process for seamless experiences
Partnering with specialized services to scale your dental practice
When (and how) to know you’re ready to open a second practice
Strategies for maintaining work-life balance and avoiding burnout

Hit play and discover how to build a dental practice that grows on trust, systems, and a little more freedom for yourself.

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Sponsors:‍

Net32: Founded by a dentist, for dentists. Net32 is the leading online marketplace for dental supplies, helping dental and medical professionals save on high-quality products for over 25 years. Start saving today at: net32.com/dentalmarketer