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Show Notes
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Guest: Kari Cunningham
Practice Name: Panther Pediatric Dentistry
Check out Kari's Media:
Email: pantherpediatricdentistry@gmail.com
Instagram: @panther_pediatricdentistry
Host: Michael Arias
Website: The Dental Marketer
Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/
Join this podcast's Facebook Group: The Dental Marketer Society
My Key Takeaways:
- Frame "areas of weakness" in team members as "areas of opportunity" instead!
- Be sure to have a written policy noting explicitly what happens when an improvement isn't made by a team member.
- Always stick up for your team! Do not let patients be disrespectful to them in your practice.
- Create a Performance Improvement Plan, or PIP, for team members who need a boost in some areas.
- Always follow through with your policy statements. Otherwise your team might not take them seriously.
- Not letting go of a problematic team member puts strain on your high performing members. Cater to your strong team members and build a culture they would love to stay in!
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