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Guest: Sandy Pardue
Business Name: Classic Practice Resources
Check out Sandy's Media:
Facebook: https://www.facebook.com/sandy.pardue.35
Host: Michael Arias
Website: The Dental Marketer
Join the podcast's Facebook Group: The Dental Marketer Society
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The Systems You Should Have in Your Practice:
1. Vision/Goal Setting/Attainment
2. Human Resources
3. Office Management
4. Practice Statistics
5. Procedure Manuals and Policies [Creation and Updates]
6. Meetings [Staff Meetings and Morning Huddles]
7. Inter-Office Communication
8. New Patient Process
9. Handling and Prevention of Broken Appointments
10. Financial Policies/Arrangements [Guidelines and Scripting]
11. Hygiene Department/Soft Tissue Program
12. Overhead Monitoring
13. Patient Flow/Routing
14. Patient Records/Creation/Updates/Defensible Documentation
15. Recall Process
16. Patient Retention
17. Patient Reactivation
18. Letters/Mail Handling
19. Scheduling
20. Confirmation
21. Phone Skills
22. Customer Service
23. Emergency Patients
24. Treatment Plan Presentations
25. Incomplete Treatment
26. Accounts Receivable [Current and Past Due Collections]
27. Insurance
28. Patient Education and Communication
29. Clinical Efficiency
30. Practice Management Software/Computer Usage/Security
31. Housekeeping/Maintenance/Equipment
32. Accounts Payable/Bookkeeping/Payroll
33. Internal Marketing
34. External Marketing
35. Fees/Coding
36. Requisitioning Supplies/Inventory
37. Sterilization
38. Infection Control
39. HIPAA [verify only]
40. OSHA [verify only]
41. Lab/Case Process
42. Office Security/Safeguards to Prevent Embezzlement
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