How he acquired 3 practices and transitioned smoothly.
What "old school" things worked well when he acquired the practice that John decided to continue to keep.
The strategy that John uses to coach people out of their practice, instead of firing them.
SPONSORS MENTIONED IN THE EPISODE:
Modento is a really robust patient communication & engagement platform.
What does that mean?
Well it means:
Electronic Forms & Paperwork
Effortless Payment Collection
They have SWELL (review platform) integrated in their software.
They have an easy & tactful way for your patients to leave more social media reviews & posts.
They have a seamless communication portal where you can text, email, or push notify your patients.
They have "LiveOps" where you can manage and optimize the whole appointment cycle from the moment that your patients check-in to when they check-out, you can also access the information relevant to the each stage of the process and act on it.
They have an App-Based Loyalty Program where you can reward & motivate patients to use the mobile app, stay in touch, arrive on time, fill the forms electronically, pay for visits from their phone,! This simply enforces a positive behavior.
They have "Voicemail Drops" so now you don't have to physically stay after and do Post-Op checks, call for overdue payments, call for overdue patients, etc. You can literally pre-record personalized voicemails, hit send, and this will go to your patients voicemail! They will get notified immediately!
....and they have so much more!
If you absolutely love the platform you have right now, it's making your life easier, increasing productivity, increasing profits, and easy to use... then keep it!
However, if you are not OVER THE MOON happy with the software platform you currently have OR you are not satisfied with their customer service...
Karol (firstname.lastname@example.org) and Drew (email@example.com) are the founders of Modento and they are keen on providing exceptional customer service.
Also, if you do decide to get Modento... don't forget... mention The Dental Marketer Podcast to get your set-up fee waived! The set-up fee is originally $250.00! So save that $250 and mention this email, the podcast, or me.