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Show Notes
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Guest: Michael S. Sorensen
Business Name: I HEAR YOU PODCAST
Check out Michael's Media:
Book: I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships
Amazon: https://amzn.to/3efrDQE (this is an amazon affiliate link)
Audible: https://www.audible.com/pd/I-Hear-You-Audiobook/B074SZPFYL
Website:
https://michaelssorensen.com
Free eBook (if relevant): 10 Days to Better Relationships
https://michaelssorensen.com/10-days-to-better-relationships/
Host: Michael Arias
Website: The Dental Marketer
Join the podcast's Facebook Group: The Dental Marketer Society
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My 3 Key Takeaways:
- Validation is the "secret sauce" to listening.
- Validation is not agreeing and saying "you're right", it's saying that you understand the situation
- The most important part of communication is listening to what's not said.
- BONUS TAKEAWAY: How to get over negative reviews quick.
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